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Members of the British Bridal Retailers Association abide by the following Code of Practice

 

 

Our customers will be met with a warm welcome.

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Our advertising will be clear and truthful.

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Our merchandise will be clearly priced.

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Our customers will have accurate and adequate pre-contractual information allowing them to make informed choices.

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Our contracts are set out in plain language, are clear, fair and accurate.  Their terms will be fully explained, prior to any sale being agreed.

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There will be no high pressure sales techniques used.

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We will respond to all complaints promptly and make every effort to resolve them immediately.

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Our customer service will be of the highest standard, aimed at exceeding expectations.