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Members of the British Bridal Retailers Association abide by the following Code of Practice
Our customers will be met with a warm welcome.
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Our advertising will be clear and truthful.
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Our merchandise will be clearly priced.
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Our customers will have accurate and adequate pre-contractual information allowing them to make informed choices.
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Our contracts are set out in plain language, are clear, fair and accurate. Their terms will be fully explained, prior to any sale being agreed.
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There will be no high pressure sales techniques used.
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We will respond to all complaints promptly and make every effort to resolve them immediately.
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Our customer service will be of the highest standard, aimed at exceeding expectations.
BBRA Code of Practice
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